Harris Brown London

Prices on this website are valid as from October 2007. We reserve the right to adjust our prices according to any VAT rate changes or other changes beyond our control.
No goods may be returned without prior consent.

Any transit damage, shortages or incorrect goods supplied must be reported to us by phone or email. Please ensure that you thoroughly inspect your goods for damage, incorrect goods, missing parts or any other problems. You are required to contact us within 24 hrs of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

In compliance with the distance selling regulations for consumers, you have a ‘Cooling off’ period where you may withdraw from this agreement at any time up to 7-days after we have delivered your goods to you. In the first instance you must notify us in writing of your intent to return the goods for a refund. The goods must not have been used or installed and must be in the same condition that they were delivered and packed in their original packaging. If the product returned is not in fully saleable condition, in its original packaging where possible, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

You must return the goods to us or request us to collect them, in either case, at your cost. You are under a duty to take care of the goods and take reasonable care to ensure they are not damaged in transit upon return. If we collect the goods on your behalf you will be charged the actual cost of collection, not necessarily the charge you incurred for your original delivery (we subsidise the delivery cost when we initially deliver the item to you).

Goods returned, as an unwanted purchase using the 7-day ‘Consumer Cooling Off’ period will have no restocking charge, Trade customers will be charged a restocking charge of 20%. Consumer goods returned after this time will incur a restocking charge of 50%.

Any goods that are personalised, such as tap-hole drilling or special order products cannot be returned as unwanted purchases.

Please be aware that our Rock basins are a natural material with inherent variations of colour, tonal markings and surface textures. We see these variations as a benefit which adds to your basin’s uniqueness and these variations should not be considered a flaw.